Grab is one of the companies specializing in providing transportation services that is popular in many countries around the world, Vietnam is no exception. So in Hanoi, is using Grab popular and safe? Let’s find out together through the article below.

What is Grab?

Grab

For tourists traveling to many places around the world as well as local people, using Grab is probably too familiar and can be considered a regular thing. So what is Grab? With the full name Grab Holdings Inc., this is a large technology company specializing in transportation, fast delivery and digital payment services headquartered in Singapore and many other Southeast Asian countries. Considered one of the most groundbreaking technology companies, Grab‘s mission is to bring convenience to consumers.

Founded in Kuala Lumpur, Malaysia in 2012 with the leadership of two people, Anthony Tan and Tan Hooi Ling, Grab was initially just an application specializing in taxi and car booking services called MyTeksi, then expanded to many other services such as delivery, food delivery, and digital payments. Nowadays, Grab has become an indispensable application on anyone’s phone.

Why is Grab so popular?

Grab

Although you know that this is one of the most popular applications and can be said to be used every day, you probably don’t know why Grab is trusted by so many people, right? Below are some reasons why Grab has become extremely popular in many countries.

Many convenient services

It can be said that this is the biggest advantage that Grab possesses and is also the most important factor in being able to own a large number of customers. Grab can be said to be the only application where customers can order taxis, two-wheeled vehicles, and food. You can see many services integrated into one application and these services are all necessary services in people’s daily lives, so Grab has brought the most practical solutions to their needs.

Simple interface, easy to use

Grab

This is also a factor that makes Grab popular with many users, which is its extremely simple, easy-to-use interface and outstanding colors. Because Grab’s target audience is not just a small group of people, but Grab wants to target a large number of people of many different ages, using a simple interface will be extremely convenient for older aunts and uncles and they can easily use the service. Once they are familiar and proficient in booking a ride, they will become Grab‘s loyal customers, which helps the company gain a large and familiar customer base.

Many attractive offers

Let’s make a small comparison between traditional two-wheeled vehicle service and Grab‘s vehicle service. If the traditional two-wheeled vehicle services of other countries in general and Vietnam in particular are nothing special and still have prices suitable for the length of each trip, then for Grab, the company offers a lot offers that come with vouchers and promotions can be deducted from the total amount the customer has to pay, this will cause customers to spend less money while still maintaining outstanding service quality, if If you are a customer, you will definitely choose Grab, right?

Grab’s development history in Vietnam

Grab

To talk about Grab‘s success now, it is impossible not to mention the development from the difficult early days with a long period of struggling with Grab’s challenges. On February 27, 2014, the Grab application began to be available in Vietnam, bringing something new to users. At this time, Grab only provides GrabTaxi service, a service to pick up people by vehicles under nine seats, becoming a competitor to the dominant taxi companies in Vietnam at that time such as SunTaxi and Mai Linh.

By being smart in its strategies to attract users as well as being transparent and open in its working process, Grab quickly won the hearts of taxi service users in Vietnam, defeating its competitors. Because at that time, traditional taxi companies had many mistakes in customer care and support as well as lack of transparency, many drivers deliberately drove longer distances to get more money from their customer and did not indicate the amount of money the customer needed to pay in advance.

Next, in October of the same year, Grab launched GrabBike because it realized the strong development potential of two-wheeled vehicle services in the Vietnamese market. Because at that time, two-wheeled vehicle services in Vietnam were mostly spontaneous and at the same time not guarantee service users certain privileges, which are only temporary and do not guarantee user safety.

Grab has handled those problems through its services, gradually becoming more familiar to Vietnamese people, but 10 years ago, the concept of technology motorbike taxis was still quite strange to Vietnamese people, Grab has spent a lot of effort to survive in this land. Along with that is fierce competition with other competitors, such as Uber,…

Be consistent in building their image as a popular shuttle service that is suitable for many customers with their own budgets as well as offering many attractive promotions to attract customers, after only a few year, Grab acquired the entire market share of its main competitor at that time, Uber, to become the leader in technology motorbike taxi services in Vietnam. And until now, Grab is still extremely popular and always receives the love of many people.

Is Grab in Hanoi popular and safe?

Grab

Hanoi is the capital of Vietnam and one of the leading technology-developed cities, so Grab was used in Hanoi very early and popularly. Up to now, the concept of Grab is completely familiar to people in Hanoi as well as tourists here because this is also one of the main means of transportation when they begin their journey of discovery this place.

When it comes to user safety, perhaps Grab can be completely confident about this. Grab’s car service brings a lot of safety in many aspects to users while experiencing this company’s service.

Firstly, you will have safety and security for yourself when using Grab’s shuttle service. Grab always issues documents and terms that ensure the rights of users, always gives priority to Grab service users as well as in unfortunate events that happen, Grab always has compensation and reasonable support.

Second, Grab drivers will always ensure you have safe moments using the service. Grab’s drivers are extremely cute and will always be willing to support customers whenever you have a need. Their driving speed is always within the legal limit, you will have very difficult times to find a Grab driver who violates traffic laws.

How to use Grab conveniently and safely?

Grab

To have the best experience when using Grab‘s car service, of course we should also firmly grasp some of the following things.

Check your route carefully

To be able to get to your destination safely and quickly, the most important thing is to carefully check information such as pick-up point and destination. This is extremely important because it will help the driver pick you up and take you to the place you want to go quickly, saving you time and money because if you take the wrong route and prolong the journey, you have to pay a certain amount more.

Wear a safety helmet

To ensure the safety of your trip, a helmet is indispensable. Normally, each Grab driver will prepare a helmet for you, but if not, you can completely bring your own helmet and get in the car, this can help you ensure safety for your own life as well as avoid being arrested and fined by traffic police officers.

Friendly and sympathetic attitude

To have a relaxing and fun trip, keeping a friendly attitude with the driver is also important. No driver will like it when the passenger in the back seat is always upset and cursing because this will make the atmosphere of the trip tense, so please sympathize if the driver accidentally comes late 1 -2 minutes and always smiles and chat along the way.

How to apply Grab for your Hanoi trip

Grab

Coming to Hanoi as a tourist, you will sometimes need to use means of transportation such as taxis or two-wheeled vehicles to be able to move and explore all the unique cultural features and people of the capital. Therefore, making optimal use of the Grab application will help you save quite a bit of travel costs instead of using traditional transportation methods.

It’s best to have the Grab app pre-installed on your phone and learn how to get used to it and learn how to book a car. You won’t want to stand around in the middle of the streets of Hanoi trying to find a way to book yourself a ride of Grab? In addition, when using the application, try to use as many discount codes as possible to save the maximum amount of money you have to pay for a trip. Grab has many diverse discount codes, so this won’t be difficult.

When completing the trip, don’t give your driver a small tip, because if you had a perfect and fun trip, it’s a way to let them know that they made you extremely satisfied as well as enjoy.

Conclusion

So, through the above article, you probably already know a lot of information about the Grab application in Hanoi. If you have the opportunity when coming to Hanoi, choose Grab to enjoy a comfortable experience. Don’t forget to follow us, Impress Travel for more information for your trip to Hanoi.

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