1. Deposit: 30% of the tour cost, whichever is higher, is payable as a deposit to the account of the tour cost upon booking the tour. After discussion and agreement to book a tour package & travel services with Impress Travel. The package tour is expected to confirm the booking, Impress Travel requires to make a deposit of 30% or discussion based on the total amount of booking to process the booking and issued the airfares if the tour covers the flight tickets.
2. Balance payment: The balance of the tour cost. Clients must be paid upon arrival in cash or credit card. If such payment is not made, Impress Travel reserves the right to treat the tour as having been canceled by the customer, and a cancellation fee as indicated herein will apply, in addition to the deposit being forfeited.
3. Mode of payment: All payments are to be made by cash or credit card to the account of Impress Travel & Tours.

1. Cancellation notice: The cancellation of the Tour by the customer for any reason must be notified in writing documents to Impress Travel. The cancellation notice must be received by Impress Travel before the date of departure at its address or fax number is shown herein and, once it is given, the cancellation notice cannot be revoked without the consent of Impress Travel, which consent may be withheld at Impress Travel’s absolute discretion.
   2. Cancellation fee: On cancellation by the customer, a cancellation fee calculated at the following rates will be due and payable to Impress Travel.

1. Changes to Tour Cost: The tour cost is subject to change owing to variations in airfare prices and taxes, other transport costs, hotel rates, government tax, etc., and the Company, therefore, reserves the right to vary the Tour Cost accordingly without notice.
2. Inclusion: Price is subject to change until our final confirmation before your booking. Please check the services included on each day listed in your travel itinerary, we are not responsible for any services not written and confirmed by our travel consultants/sales.
   3. Refunds: There is normally no refund or exchange that can be made for unused services not utilized by your tour member. If the refund is allowed then a service fee will be charged to cover our administration and third party expenses.

1. We welcome your feedback. Should you be dissatisfied with any of our goods and services, please contact us at + (84-4) 912379189, info@impresstravel.com
2. Alternatively, customers may refer their complaints to the consumer care department if they are not satisfied with the resolution of the complaint.

Complaints can be referred to:

• Mr. Dong Van Thuc – Marketing Department Manager
• Impress Travel & Tours in Vietnam & Indochina
• Address: 25 Hoang Ngan, 3rd Floor, Hoang Ngan Plaza Building, Trung Hoa, Hanoi
• Tel: + (84-4) 912379189
• Email: info@impresstravel.com
• Website: www.impresstravel.com.

Any mutual dispute should be discussed for the best solution. In case of unsuccessful discussion, the dispute should be treated at Vietnam International Arbitration Center.

1. Child Rate: Under 2 years: free of charge and no meal/no bed (Sharing with adult).
   Between 2-12 years: Sharing room WITHOUT extra bed pay 30% adult fare, WITH extra bed pay 75% fare.
2. Tour Leaders: Services are provided free of charge for one tour leader with every 15 paying passengers. F.O.C for the tour leader is on twin sharing basic. A single room can be arranged with a single surcharge. F.O.C for the tour leader with a group of fewer than 15 passengers can be arranged with a special request.
3. Guides: All services will be provided with a qualified English or French-speaking guide. Other foreign language-speaking guides can be arranged on request with a surcharge.
4. Adventure Trips: On adventure trips, the locations may be in remote areas or in the wilderness. The events that may occur in these places are less predictable, the unexpected being the norm. Despite painstaking planning, such events cannot be taken for granted and there will be some element of risk-taking as we are dealing with natural and other elements. Some places do not have the same quality of emergency, health, and safety services that we may be accustomed to owing to the lack of communication. Road travel may be uncomfortable and sometimes unreliable. This means that the itineraries planned should be seen as statements of intent, rather than contractual obligations. Weather, transport difficulties, and political instability might dictate that the itineraries be amended.
5. Circumstances beyond Impress Travel’s control: Impress Travel shall not be held liable, either in contract or in tort, for any injury, damage, loss, delay, inconvenience, and/or additional expenses caused by any event or circumstance beyond the control of Impress Travel (including but not limited to war, civil disturbance, inclement weather, and labor or industrial disputes).

Impress Travel Company Limited is a leading tour operator throughout Indochina ( Vietnam, Laos, Cambodia) Thailand, and Myanmar its permit has been officially granted by the Vietnam National Administration of Tourism, License No 01 – 169. Impress Travel has a history of success in co-operating with many overseas companies and travel agencies worldwide including those from The United States, The European Union, and all nations within ASEAN …Our team guideline is to work hard (together) to harvest your biggest smiles.!